Advocacy and Support

Patient Advocacy—ask doctors tough questions and fight for the best care
Our foremost responsibility is to advocate in the best interest of your loved one while balancing the needs of your family. One of the primary means to advocate is through regular communication with physicians and primary medical providers who have the greatest influence over your loved one’s quality of life.

Ongoing management and oversight of care
Some patients may only require an assessment, which provides a roadmap for future care. Others may need ongoing care management. Some may choose to use a care manager a few hours a month while others will do so for specific services or more complex issues only. Many caregivers request that care managers coordinate all of the patient’s medical and social needs to alleviate the overwhelming stress so common among caregivers.

“Age in place” solutions
“Age in place” has become a prominent phrase as baby boomers age and long-term assisted living housing is at a premium. Age in place simply means finding a way for older adults to stay at home rather than moving to a long-term care facility. However, our care managers are well versed in technology, home modification, home care, and durable medical equipment solutions that often offer a viable option to seniors who prefer to age in place.

Schedule and accompany patients to appointments and accurately relay information
Though families living at a distance from their aging loved ones most often use our scheduling service, local caregivers see the same benefit from the presence of an Umbrella care manager at patients’ medical appointments. Our care managers’ medical expertise, professionalism, and overall healthcare acumen tend to result in more thorough and thoughtful answers from medical providers. Our care managers are then able to succinctly convey that information to concerned family members.

Liaison service for families at a distance or otherwise unavailable
Families living at a distance or otherwise unavailable are even more susceptible to communication problems with medical providers and often feel “out of the loop.” Umbrella care managers bridge that gap by communicating with providers, scheduling and accompanying patients to appointments, and relaying information to family members.

Mediate family disagreements regarding care options
Caring for aging loved ones creates inordinate stress on family members. Umbrella care managers can provide objective, expert opinions on care options, which are often cited as a means to mediate disagreements among family caregivers.