I am a current client of this provider (5 / 5 Stars)

I started about 3 years ago and ever since I’ve been using 1 Call Care Management. Just to sum it up, my mom and dad became very ill. I had nowhere to turn and had no idea where to even start. Barbara and One Call Care Manager gave me something and I called them up. They sort of knew where to go. They helped us every step of the way. They’re very helpful and very polite. I got nothing bad to say about them. They went out of their way to help me when I was at a crisis point. Where I almost had a breakdown from myself, they stepped in and said “Calm down, we’ll get through this”. Bottom line is, they’re very professional at what they do and very good. I will recommend them highly.


I am a past client of this provider

My experience with Barbara was excellent and outstanding! She handles any questions and any information for me. She’s extremely professional. She’s very excellent at hands on materials. I don’t know what I would have done without her. She was referred to me by the Multiple Sclerosis Society.


I am a past client of this provider

Barbara definitely goes over and above what she has to do to help. She is wonderful in assisting and helping people with their elderly care. She is very, very dedicated and goes 110% above on everything. She’s very helpful and very conscientious.


I am a current client of this provider

I am writing this from London, England. I have an aunt in her late 80s who has lived alone in Manhattan for many years. This became very serious in the middle of 2014 when she needed major surgery on her back, because all of her family live in the UK, leaving us extremely worried, without any way to support her and no real idea how to handle the situation. Fortunately a friend in the USA suggested that we should arrange a Care Management programme, and then identified Barbara. We could write a great deal, but the simple fact is we recommend Barbara unreservedly. Not only has she steered my aunt through the healthcare system and subsequent therapy so that she is now back in her own apartment, but she has also become a very kind and trusted confidant to her. Barbara has never lost sight of the importance to my aunt’s quality of life of being independent, and has always provided or arranged discrete support to take care of the practicalities which make that possible. The whole family feels very lucky that we found Barbara.

Robin Cooke-Hurle

I am a current client of this provider

Barbara W is a God sent! I first met Barbara when she was hired by my mother’s long term insurance policy to come and do a first time face to face assessment one year ago. Barbara was patient, kind, understanding and knowledgeable. I was very overwhelmed at the time, and desperate to get my mother some assistance. My mom had been diagnosed with Dementia by her physician a few months earlier, and I was totally overwhelmed as to where to begin. Barbara was very reassuring and gave me her card, (Geriatric Case Manager), in case I ever needed help with any thing with my mom in the future. It wasn’t long before I used that card to call Barbara. My mom was deteriorating quickly and I being her only child, (Mom has no husband), the entire situation became my responsibility. Barbara and I talked on the phone for quite some time, and then I hired her to help me out with dealing with trying to get my mother’s life in some sort of order. Mom was living alone and in total chaos. My mother was told by her doctor that she was not allowed to drive any longer, being that she was a danger to herself and others. Mom couldn’t make meals for herself any long and wasn’t remembering to eat. Barbara helped me find agencies to interview people to come to my mother’s home to care for her, and drive her where she needed to go. Barbara set up the appointments for me, and she sat in the interviews with me. Barbara brought my mother to the doctor appointments during times I was unable to take off of work to bring her, and then gave me thorough follow up information. She got my mom’s eleven medications set up with a pill card through a local pharmacy so she would not have to worry and stress over separating all her pills herself. The medication is now delivered to her house weekly, set up by the day, for the 3 different times she needs to take them daily. When the care-giver we hired through the agency did not work out because my mother thought she was stealing from her, (which she wasn’t…it was just my mother’s paranoia), Barbara set her up with a lovely woman she knew, who came by to take her on walks, and slowly earned her trust. It wasn’t too long before my mom was comfortable with her and would allow the woman to help care for her. Barbara gave me the name of an attorney to help me with Geriatric law and getting my POA set up correctly. When suddenly I was responsible for my mother’s older sister, who is in assisted living nearby, because my mother used to take care of her, Barbara helped me by stepping in and went to the assisted living agency and found out all I needed to know to help my aunt also. I could go on and on about how wonderful Barbara has been over the past year. Anytime I reach out to her, she promptly returns my calls, reassuringly and patiently. I really do not know what I would have done without Barbara’s help this past year. I continue to reach out to her when I am overwhelmed with my mothers continual digression. She is a great resource, and if she is not sure of something, she will find out and get right back to me. She looked into an Adult Day Care nearby and got my mom set up to go there a couple of times a week now. My mom loves going there to socialize. I highly recommend Barbara for any help you may need with dealing with an aging parent or elderly person. I am so grateful and feel blessed that she happened into my mother and I’s life!


I am a past client of this provider

Barbara was absolutely excellent. The process went smoothly with my mother’s transfer state to state. My mom was admitted to a facility in New York and Barbara helped with transfer of medicaid from one state to another. She helped us find a good nursing facility which my mother is now in. This all happened very quickly. Her follow through was excellent. Her staff was good. She knows the area. She took into consideration some things I shared about my mother. I’ve been trying to get this done for the last 3 months. It was so time consuming. When Barbara came we were able to complete the whole process in 2 weeks. It was just really a good experience.


I am a past client of this provider.

Fanatic service, very supportive.

David L.

I am a past client of this provider

I decided to use Barbara because I find her very responsive. She coordinated all of the medical and other paper work for my father. She’s very professional and goes above and beyond on things.


I am a current client of this provider

When I realized that my mother was going down hill at her residence, I contacted Barbara and an attorney. A year later what I had anticipated happened. Barbara is there to help me navigate through the processes, the paperwork, the placement, the medical stuff and my own anxiety. I don’t have family to help – I have Barbara at 1 Call Care Management and I don’t know what I would do without her help. If you have any questions or concerns with managing this situation – call and find out. She will have the answers.


I am a past client of this provider

My experience with Barbara was the best ever! She was wonderful. She really greatly helped me. Out of 15 issues I had, she was able to resolve all of them. She helped me every way possible.


I am a current client of this provider

Barbara is awesome. My mother was a little hesitant to work with her and Barbara was very understanding with that. She’s very respectful of my mother’s wishes. She’s very knowlegeable. We are having a very good experience with 1 Call Care Management.


I am a past client of this provider

Barbara was recommended to me by a nursing home facility where my mom was in. She helped me a lot when I was trying to move my mom to a different state. She’s very professional and got all the things done.


I am a current client of this provider

I found 1 Call Care Management on the internet. I feel like I have never met someone who has so far exceeded my expectations. Barbara is unbelievable and goes beyond the call of duty. She is balanced at all times. She’s wonderful to work with. I feel like the luckiest person. In a difficult situation, she is completely like a shining star. She’s so competent and so caring. She’s just really the perfect mix of someone who can get done and someone who brings her heart with her.

She’s helping me get my parents into a nursing home and get situated and transition into their new lives. She’s helping me with their estate and their house and all the details.

Barbara saved my life. Without her, I would be miserable.


I am a past client of this provider

Barbara has been fabulous. She’s absolute godsend. She came in and was able to provide an unbiased opinion of the care and the approach that we need for taking care of my father. As a medical professional, she was also able to provide us with a professional nurse opinion, which we definitely needed because we had so many competing opinions from different doctors and different family members. All the information we collected helped us create a game plan on how to proceed in getting the care that my father needed. She was able to get all the complicated feelings that we were going to have with insurance and Medicare.


I am a past client of this provider

When my mother had gotten a tough diagnosis, we asked the attorney if he knew who could basically help us like a help care liaison or someone who could navigate everything that was going on between doctors and all the stuff we’re gonna have to deal with. Barbara was someone who worked with him in the past and so he recommended her to us.

We really needed someone like Barbara because we’re 4 sons of my mom but none of us lives geographically close to where she was living at that time. In addition, because there’s 4 of us and we’re all very worried about my mom, we were constantly bothering doctors. The doctors were getting sick of having to tell 4 different people the same story every time when anything changed or anything came up. We just needed someone also there to kind of keep and eye on things and be an advocate for mom given that none of us could quite be there all the time.

I was the one who initially got in touch with Barbara and I met with her when I was back there visiting my mom. We brought her in to meet with my mom. My mom seemed to like her and so we went from there. She was very very helpful to us. It turned out to be a shorter process than anticipated. We started working with Barbara around mid to late October and my mom passed away in late December.


I am a past client of this provider

My father was taken to a hospital because he had fallen. I was kind of the end of my rope and I didn’t know what to do to speed things along. One of the nurses in there who was a case worker, suggested Barbara and so I gave it a try. It’s the best thing that I ever did.

My father was a school teacher and he had insurance from that. That part was ok but he needed 24/7 care. We needed to get him to a nursing home. The problem is I have one sibling who’s local. I have one in Long Island, another one in Massachusetts and my biological brother who is in Denver. So everything pretty much falls on me and I’m trying to run a construction business. For the last 3 or 4 months I was always getting calls like 2 o’clock in the morning that he had fallen. I had to ran over there and get him back to bed again. During the day, he needed to go to the bathroom and he couldn’t do it by himself. Barbara is like a family member. She really helped me a lot.

I think they’re absolutely fantastic. Things would not have come to a happy ending like they did without them. They got me in to proceed the medicaid office in 2 days rather than 6 weeks. Barbara went around and talked to the local nursing homes and there was gonna be an opening. It just made my life so much easier. I have nothing but good things to say about them.


I am a past client of this provider

It was a very good experience with 1 Call Care Management. I did a Google research and found out that they’re close to where I live. So I went and got information about them, called them, and we hit it off from there. They’re helping out my mother and father right now with some issues with medicaid and medicare. It’s really good the way that Barbara is helping us.


I am a current client of this provider

5 Stars is not enough! If I could give them 10 Stars I would! Barbara has angel wings and has opened so many doors for me and my brother. She came into our lives when my brother was in a horrible state. She talked to him, listened to him and he opened up to her because she has such a wonderful personality. She even talked to me about my situation and helped me with my problems too. EVERYONE in their life time should meet someone like Barbara. Thank you so much.


I am a past client of this provider

I had reached out to Barbara in order to guide me through a very complex process of changing my mother’s AARP Supplement Medicare Program from a Managed Medicare Program to an Open Universal Medicare Program. I had problems doing it by myself then. The paperwork was very complex. Barbara had made all the contact. She really resolves my problems for me in a professional expedited manner. She contacted AARP, she contacted Social Security, she contacted Medicaid in addition she helped me complete all the forms required in order to transfer from Managed Medicaid to a Universal Medicaid. She exceeded my expectations and i had recommended her to other families in need.


I am a past client of this provider

We’re very pleased with Barbara’s service. She’s a big help. She was recommended by our attorney. She got my father into a nursing home that would not have accepted him had it not been for her work. He was declined because he has Alzheimer’s and he has some physical aggression. Barbara made it possible to get my father into a nursing home which is closer to his home before he died.

What she did was she spoke with the manager of the nursing home where he was at. He had been declined to be transferred. She went got a more detailed report of the case. She then went to the nursing where we were trying to get him in and spoke with them. Again she was a big help and she helped alleviate our anxiety at the very difficult time.


I am a past client of this provider

Barbara is the most wonderful person you would ever want to meet. She has been so helpful to me that I would recommend her to anybody. You can’t even imagine what Barbara has done for me. I am so grateful to her. We were having a problem when my husband was in a nursing home. We had a problem getting him discharged because they felt one thing and we felt another thing. Barbara put everything on the table with the county and the nursing home. It’s been just marvelous. I would have never ever have done it without Barbara. Her service had been fantastic and way above average. I found no fault in anything that she did. Everything she did, she consulted with me. There has been no any guess work or whatsoever. I never once had to think. She did it for me.

I so glad I found her. One of the women I know who’s husband is in Valley View went to some sort of a fair in Goshen. She met with Barbara and she told me about her. I called Barbara immediately and she came through. I’m not being melodramatic but she really helped me when I felt I was up against the wall and I couldn’t get over it. She took my problems away from me and made it hers and she satisfied everything. In the end, everything came up to what we had hoped.


I am a past client of this provider

1 Call Care is a local company and I felt that they will be able to address our needs. They did an amazing job. It was very confusing process for us, the medicaid for my mom. The answers that they provided really helped me and directed me to the right path. There are things that you don’t know as a person and that you need a professional and that’s what Barbara provided me. She provided me feedback and pointed me in the right direction. All of the contacts she gave me were wonderful. The agencies that she provided me were wonderful.


I am a current client of this provider

Barbara was incredibly responsive and very resourceful. I called her on a Saturday and she called me right back. I feel very fortunate to have come across her. She was able to find a resource for my mother who was at a distance in a way that I would never have been able to find it. Because of her, I was able to get peace of mind. She does what she says she would do.


Barbara W. has been an answer to prayer. My friend is alive and well today. Nine months ago he faced a multi-faceted, life-threatening, mental and physical crisis. He was bouncing in and out of hospital emergency rooms, unable to get the medical help he needed or to take care of himself at home. Family circumstances meant that he was essentially alone. I was 2000 miles away in a job I could not leave even for a weekend.

Because of some previous experience involving an elderly relative, I knew that there were people whose job involves consulting about nursing homes or assisted living facilities. In desperation, I thought that someone like this might be able to help my friend get proper care. I tried to obtain a professional recommendation for someone in my friend’s part of the country, but could not. By a miracle I found Barbara’s name on the internet and took a chance.

Immediately after our initial phone call she got in touch with my friend and started to do what needed to be done. She worked patiently with him during many weeks when he was very difficult to deal with (as I know from talking to him all that time). She arranged living arrangements and dealt with multiple health professionals. She kept in regular touch with me as long as this made sense, but as my friend gradually recovered, her professional relationship was with him directly.

I cannot think of an experience in which I had to rely for anything so important on someone I had never met. I cannot imagine that there are many problems of caregiving as complex and difficult as the one Barbara walked into when she first went to meet my friend. If he had had the unlimited assistance of family and friends all this time, the results could not have been any better. I am profoundly grateful to Barbara for what she has accomplished.

Andrew Kull